How the service works If
Auto Rickshaw drivers are refusing to come to your destination or overcharging then you can lodge a complaint with Bangalore Traffic Police by any of the following ways:
Send a SMS in the following format:
In case of
REFUSAL AUTO <SPACE> REF <SPACE> AUTO NO <SPACE> LOCATION <SPACE> TIME OF REFUSAL
EXAMPLE: AUTO REF KAO1XY1234 MG ROAD TO KORAMANGALA 5.30. PM
In case of
OVERCHARGING AUTO <SPACE> OVR <SPACE> AUTO NO <SPACE> LOCATION <SPACE> TIME OF
REFUSAL
Airtel customers send the message to
52225 and,
Other cell phone carrier users can send the message to
9663952225 Alternatively there is a 24 hours hotline IVRS for reporting auto complaints, call:
080 25588444 OR 080 25588555YOU CAN ALSO EMAIL THE COMPLAIN Note the vehicle number (KA-XX-YY-ZZZZ) and email the details to
transcom@kar.nic.in. Based on the prefix XX (for example KA-01), complaint will be sent to one of the ten RTO offices in Bangalore and adjacent taluk areas.Alternatively, one can also call these offices at the number given below based on the vehicle number prefix and directly lodge a complaint.Vehicle Prefix (KA-XX) Bangalore location Phone number
KA-01 Koramangala 080-25533525
KA-02 Rajajinagar 080-23324104
KA-03 Indiranagar 080-25254310
KA-04 Yeshwantpur 080-23376039
KA-05 Jayanagar 080-26630989
KA-41 Gyanabharthi 080-28602833
KA-50 Yelahanka 080-28561366
KA-51 Electronic City 080-25735522
KA-52 NeelaMangala 08234-285598
KA-53 KR Puram 080-25617951
After the SMS and EMAIL is sent, the complaint is registered in the server, after which a notice is generated and sent to the owner of the autorickshaw. He then needs to pay a fine of
Rs. 100.
“There are 39 police stations in the city where they can go and pay their fine, and they can also pay online. But these notices are sometimes ignored by them.
When drivers ignore the notices sent to them and their records show over three pending offences, inspectors across the city go on a special drive and constantly check their records through the Blackberry phones provided to them by the traffic department.
“Inspectors check the number plates of a large number of autorickshaws every day. When they come across one that has many pending offenses, they detain the vehicle and force the driver to pay up the fine.
New, convenient system preferred over elaborate, older system
Earlier, letters were sent to the deputy commissioner of police, who in turn would forward them to the concerned police station. Information on the driver would then be requested from the RTO, and the notice would then be sent to auto driver.
Complaint cards were handed at police stations before this service was started.
“The earlier system was very long. This SMS service has made things convenient for people.
Though this SMS service is more widely used now, the complaint cards did, and still do, provide a larger number of areas under which complaints can be filed. These are:
- Refusal to ply.
- Demanding excess fare.
- Failure to reach named destination.
- Faulty meter.
- Speeding or dangerous driving.
- Number plate not displayed inside the auto.
- Rude behavior.
- Giving lifts to strangers.
- Repeatedly cutting across traffic lanes.
The SMS service only allows complaints against overcharging and refusal by the drivers.
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